We know you're excited, and we’re just as eager to get your FLAWS F/W ‘24 pieces to you! Our items are crafted on a pre-order basis because we believe in sustainability, not waste. Quality takes time, darling. Fast fashion is NOT demure. Please allow a little extra time for your order to be lovingly made and shipped. If we can get it to you faster, you'll be the first to know! Think of it as the anticipation for the best night out ever – totally worth the wait.

Absolutely! Once your order ships, we’ll send you a tracking link from either UPS or DHL.
You can watch your new wardrobe additions make their journey to you in real-time. It’s like fashion GPS.

Because we love Mother Earth as much as we love style.
By producing pieces based on demand, we’re reducing waste and ensuring that every piece is just as special as you are.
This means your items are made with intention, not mass production.

Treat your pieces like the luxury they are. We recommend checking the care instructions on each item to keep them in pristine condition.
These pieces are delicate and deserve a little extra TLC – like a spa day for your wardrobe.

We’re all about inclusivity. Our sizes range from Small to 4X because everyone deserves to look OUTSTANDING.
If you’re unsure about sizing, our size guide is here to help – just like that one friend who always knows what looks best.

We get it, sometimes things just don’t work out. We offer EXCHANGES ONLY. Just make sure they’re unworn, with tags on and in their original condition.
Check out our return policy for all the deets.

With love, care, and a serious eye for detail. Our designs are intricately crafted using lush vegan leathers, luscious faux suedes and more.
Every stitch is where it should be, every piece— a masterpiece.

Fashion has no borders! We offer worldwide shipping so you can rock our pieces anywhere on the globe.
Just remember, customs fees and import duties might apply, but hey, who wouldn’t want to show off that new fit overseas?

If it’s possible, we’ll make it happen. We aim to deliver your luxury FLAWS pieces as swiftly as we can, but remember, quality can’t be rushed.
Drop us a line, and we’ll see what magic we can work.

Need help? We’re just an email away!
Reach out to our team at orders@focbrand.com and we’ll assist you with whatever you need – think of us as your personal style concierge.

VIP access, darling! Be the first to know about new drops, exclusive offers, and behind-the-scenes content that you won’t find anywhere else.
Plus, we promise not to spam – only the good stuff.

For now, we’re living in the digital world – but who knows what the future holds? Stay tuned!